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In business since 1991
We are located inside Hotel ITC Maratha, Andheri near International airport, started this store 14Oct2016
Our first location:
Started by Aniel Bakhru 3 Dec 1991 at New Oberoi Hotel Shopping center, Nariman Point Downtown Mumbai. After the unfortunate terror attacks on 26nov2008 moved to Midtown mumbai at Juhu near Hotel JW Marriott where Continental now United crew stays.
Currently our new and only flagship store location is at:
Rodeo Drive, Lobby Level, Hotel ITC Maratha, near International airport Andheri East Mumbai
This is where FedEx pilot crew layover, 2 British Airways crews, ANA , singapore and nearby is Korean Air, UPS pilot crew. And of course we've hotel guests. this is a great location for us.
Sharing this story:
By fate, our first customer was Cynthia, a Delta flight attendant (former PanAm) and then a walkin Delta Pilot crew, Capt Kirby Klien B767ER ATL, staying at Hotel Oberoi in those days.
As the Delta pilot crew walked into the store, Capt Kirby, who was least interested in shopping sat down on the sofa and started reading afternoon newspaper Midday in our shop.The 2 co-pilots were looking at leather jackets and other stuff, spent half hour looking at various products and finally decided to leave the store without shopping.
Capt Kirby asked my name and said I've 3 sons and need 3 leather jackets and asked if i ve size 42, 44 so on..Being new in business, i had no idea, so he said one size that fits his colleague and 2 bigger than this size and so on. I was very excited as this was going to be my first big sale in my new store. Cant gave me his credit card, but being new my machine and account was not yet active, so he paid by cash.
But what he said after purchase, Ive never forgotten, he said we've been to many stores in this oberoi location and every store has been pulling us in by collar or offering crazy discounts. He said look at me im not a shopper , even the T shirt im wearing was purchased by my wife from Costco. He sa id i sat in your store while my co-pilots were browsing, you did not push or bother me and let me be. This is the reason im buying and holiday season is round the corner.
He asked me for biz cards, i just had 100 printed and gave him 50 cards and since that day i ve been working with Delta Air Lines, its been over 2 decades now.
I have learnt so much from airline crews, still learning, each of our product from a ID badge to wallet to bag to jacket has been evolved from various crew inputs over the years.
Northwest arrived in mumbai on DC10 and stayed at The Oberoi Hotel. My first pilots were Capt Andy Zona famously known as “Capt Rent-A-Car” and SO Greg Stankie, red now.
Our first business was with Capt William “Bill” Mitchell, he was from the pilot hotel committee and was on the checkout for the hotels. He purchased the hard flight bag from us.
The first FedEx jacket we made was for Capt Bill ”Swoose” Hertel and FO Drew Metcalfe “Slew”
Our First UPS pilot to work was Capt Keith Hansen MD11 and then to most of the UPS
Since we moved 1 block walk from their layover hotel, we started working with almost all of EWR bas coming to BOM
Lufthansa, Air France:
Their hotel in BOM after attacks was changed to north of mumbai Hotel Renaissance Powai, because Delta was in same hotel, it became easier to work with various airlines in the same location
And finally we are now settled with only 1 flagship store in mumbai at Hotel ITC Maratha, Andheri near Int’l airport